Customer Succes Manager

Your new job
As customer success manager you ensure that our customers can quickly and properly get started with FlexWhere, one of our software products. You help customers with successful implementations and use of the system FlexWhere.
In short: you are an important point of contact for our customers. Both by phone, email and on location (if needed). Before, during and after the software deployment.

• Planning, coordinating, and executing implementations of FlexWhere in consultation and cooperation with the account manager FlexWhere, the support department and the relevant client organizations.

• Providing solicited and unsolicited advice to the FlexWhere account manager, management and the Development & support department on possible improvements and enhancements to the FlexWhere system.

• In addition, you will be fulfilling the proactive support role and advising the customers of the FlexWhere product.
  
  Who are you?

• MBO/HBO education, preferably in ICT.

• At least 2 years of experience.

• Fluent in Dutch and German.

• Can work well together within an international team, focusing activities together with others towards a common goal.

• Open & honest, respect and trust.

Specific competencies

• Analytical thinking

• Result-oriented

• Priority setting

• Customer-oriented

• Communication skills
  
  
  What can you expect?

• A place within a company that values your ideas and encourages its employees to grow on the job.

• A competitive salary at an international company.

• A versatile, challenging position with many responsibilities and room for your own initiative (we also encourage this).

• Hybrid working (home and office) and flexible working hours.

• Growth and development opportunities.

• Fresh fruit at the office, pleasant (Friday afternoon) drinks and fun company outings.

Where are you going to work?
We are Dutchview. An innovative ICT company where internationally successful software solutions are developed with Dutch common sense. Our solutions enable organizations to work smart and effectively. So that they can put all their energy into what they do best. It is precisely this freed-up space that creates more job satisfaction: the basis for better results. We work with a young, informal team of enthusiastic people who are given every opportunity to develop and become even better at what they do. Growing as a company, by starting with the personal growth of our colleagues: that is what we believe in.

Dutchview has offices in the Netherlands (Deventer), England (London), Germany (Steinfurt) and India (Bengaluru). The location of this vacancy is Deventer.