Junior Support Specialist
Are you someone who enjoys helping others and have an affinity for software? Are you looking for a growing and ambitious organisation where personal attention to you, and to the customer, is important? Then we are looking for you!
We are Dutchview, a fast-growing and innovative ICT company where we work every day to improve our software products Ed Controls and FlexWhere. With these user-friendly software applications, we want to help as many people as possible to make their daily work easier and more fun.
What will you do?
As a Support employee, you are the indispensable link between users, developers and account managers. You are responsible for analysing customer questions and handling requests from start to finish, supported by your technical colleagues. At Dutchview, we do not work with targets or maximum call times, our only target is a satisfied customer.
You will mainly be working for our software application FlexWhere, but helping out your team with Ed Controls is also part of the job. Both of these applications are used in the B2B market. Our apps are used daily by thousands of customers at home and abroad.
Within FlexWhere, one of the things you will focus on is assisting newly entering clients. So you do not have to bring in the customers, but you support the process of implementation.
Who are you?
You feel responsible for the customer and your service-mindedness ensures that the customer is helped as quickly and as well as possible. You enjoy working in an international environment and keep a cool head during stressful situations. You are ambitious and keen to develop yourself.
What do you bring?
A college education or MBO thinking level
You like helping customers, via email or phone and have an affinity with software;
You have problem-solving skills and are a good listener.
You have excellent command of the Dutch and English languages, both verbally and in writing;
Having a good command of the German language is a plus.
You are available for 32 hours.
What do we offer you?
A versatile, challenging position with many responsibilities and room for own initiative;
The opportunity to develop yourself further by attending training courses;
A pleasant, informal, and international working environment in the centre of Deventer;
After the introduction period, the possibility to work partly from home;
Cosy get-togethers and fun company outings.
We are Dutchview
At Dutchview, we work as one team, we work agile, and we learn and grow together and challenge each other to come up with even better solutions. We are an international team where there is room for diverse cultures, where authenticity and curiosity are nurtured and personal development and growth are encouraged.
We are growing fast and are always looking for talents who can strengthen our team with their insights, background and diversity.